Policies
Cancellations
Payment:
All reservations will be charged in full one week before arrival.
Cancellation Window:
Reservations may be canceled up to the day before arrival.
Cancellations made on the day of arrival are not eligible for any refund or credit, regardless of the reason.
Refund and Credit Options:
Cancellations made after you have been charged and prior to the day of arrival are eligible for:
either a 50% refund, or
a 100% credit for use within one year of the original stay date.
The cancellation policy applies to cancellations for any reason, including flight delays or cancellations, road closures, inclement weather, sickness, or other medical emergencies, or any other reason outside of The Wyman Hotel’s control.
Check in / Check out
Check-in time is 3pm. You are welcome to arrive early to leave your bags, but your room may not be available until 3pm.
Check-out time - 11am. Late check-out is available for fee of $20/hour until 3pm. After 3pm 100% of the room rate will be charged.
Payments at Checkout
All outstanding balances and tabs are settled at checkout. We accept credit cards or cash only.
When you book online with us, our system keeps your card on file to cover any room charges and damage. Missing items, excessive soiling, or damage to furniture, linens, carpets, and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs. We will always try to be transparent in our communication about damage to rooms.
Property rules
No smoking of any kind anywhere on the property, including the courtyard. Smoking anywhere on the property will result in a $175 cleaning and smoke damage charge.
No pets. We wish we could, but we can’t.
Children are welcome at The Wyman Hotel, provided we are advised of your intended occupancy at the time of reservation and your children are properly supervised by a responsible adult at all times.
Quiet hours are from 10:00pm to 6:30am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.
We are not responsible for damaged, lost, or stolen property.
Technology
Our Wi-Fi is complimentary to all guests and it is fully accessible throughout the property.
Tesla Universal Charging Stations
We are happy to offer four Tesla Universal Charging Stations, available 24/7/365 to guests and non-guests alike. These charging stations include integrated J1772 adapters to conveniently charge any electric vehicle. Please keep in mind that if you are planning to charge an EV that is not a Tesla, you will still need the Tesla app and account in order to pay for charging at these stations. Each of these chargers provides up to 44 MI of range added per hour at 11.5 KW / 48 AMP output.
Weather and Altitude
Silverton is located at 9,318 feet above sea level. We find the best way to enjoy the high altitude is to remain hydrated by drinking plenty of water.
Our high alpine climate tends to fluctuate significantly day-to-day, so be sure to bring appropriate clothing with you. No matter when you are visiting, it is a good idea to bring plenty of warm layers and a rain/snow-proof shell and waterproof boots. If you have specific questions about what to bring for your visit, please email us at stay@thewyman.com.